Confidentiality

Student Counselling takes your privacy seriously. We are bound by professional ethics which prevent us sharing any information unless your safety is at risk.

We are bound by the rules of the Health Information Privacy Code 1994, and the Health Act 1956 No 65 (as at 26 June 2009). All of our counsellors belong to a professional association and are required to practice in accordance with their associations' Code of Ethics.

Your sessions at Student Counselling will remain confidential, unless there is significant concern for your safety or the safety of someone else, or when there is a legal duty to provide health information.

When you register at Student Counselling, you will be required to read and acknowledge our Privacy Statement, which details our privacy policy and our commitment to your confidentiality.

Privacy Statement

Privacy and your health information

We are mindful that information we hold at Mauri Ora about you is of a private and confidential nature. With respect to the collection, storage, and access to that information, we are bound by the rules of the Health Information Privacy Code and the Health Act. All our Health Professionals belong to professional organisations and are required to practice in accordance with their organisation’s code of ethics.

Shared electronic counselling and health Record

Student Counselling and Student Health share an electronic appointment and database system. Personal health and counselling information obtained from you, along with notes from your clinical consultations, are documented on this electronic record. Your clinical notes are generally only accessed by health professionals involved in your care and thus authorised to do so.

When more than one health professional at Victoria University is involved in your care (e.g. Student Health doctor and/or nurse and/or counsellor) information relevant to your care may be shared between those health professionals. This ensures we are all working together to provide you with the best possible care.

Statistics, quality improvement and research

You should be aware that some of your information may be used for statistical and service quality improvement purposes. This information will only be used in a form that does not identify individuals. From time to time we may use non-identifiable client information for ethics committee approved research purposes.

Confidentiality

The details of your clinical consultations are confidential to yourself and Mauri Ora. There are some exceptions to this general rule such as when there are serious concerns for your own or another’s safety, or when there is a legal duty to provide health information.

If in doubt talk with us

If you have any concerns about privacy and confidentiality, or would simply like more information about these topics, please talk to your Mauri Ora Health Professional or to the Operations Manager of Mauri Ora (Student Health and Student Counselling) Tel 463 5308.