Confidentiality

Student Counselling takes your privacy seriously. We are bound by professional ethics which prevent us sharing any information unless your safety is at risk.

We are bound by the rules of the Health Information Privacy Code 1994, and the Health Act 1956 No 65 (as at 26 June 2009). All of our counsellors belong to a professional association and are required to practice in accordance with their associations' Code of Ethics.

Your sessions at Student Counselling will remain confidential, unless there is significant concern for your safety or the safety of someone else, or when there is a legal duty to provide health information.

When you register at Student Counselling, you will be required to read and acknowledge our Privacy Statement, which details our privacy policy and our commitment to your confidentiality.

Privacy Statement

We are mindful that the information we hold at Student Counselling about your health is of a private and confidential nature. The collection, storage, and access to your health information is governed by the rules of the Health Information Privacy Code, and the Health Act. All our counsellors belong to a professional association and are required to practice in accordance with their association’s code of ethics.

It is important for you to be aware that Student Health and Student Counselling share an electronic appointment and database system. When more than one health professional at Victoria University is involved in your care (e.g. Student Health doctor and/or nurse and/or counsellor), information relevant to your care may be shared between those health professionals. This ensures we are all working together to provide you with the best possible health care.

The details of your counselling sessions are confidential between yourself and Student Counselling. The exceptions to this general are when there are concerns for your own or others’ safety, or when there is a legal duty to provide health information.

You should also be aware that some of your information may be used for statistical and service quality audit purposes. This information would only be used in a form that does not identify any individual. We may also use non-identifiable client information for ethics committee approved research purposes. Please let us know if you have any questions or concerns about this.

If you have any concerns about privacy and confidentiality, or would simply like more information, please talk to your counsellor, or the manager of Student Counselling.