Jo Wailling

Jo Wailling profile picture

Research Associate – Restorative Justice Programme School of Government


  • RN (University of Surrey, UK), 2001
  • MR (Victoria University of Wellington), 2016


Jo is a registered nurse and has worked in multiple healthcare settings for over twenty years. Her clinical work has included supporting patients and families experiencing trauma, grief and and loss in intensive care units, emergency departments and international settings including following evacuation from combat zones. Jo has held a number of health leadership roles in New Zealand and the UK including; Senior Adviser, New Zealand Health Quality and Safety Commission national deteriorating patient program, Associate Director of Nursing for Surgery, Woman and Children and as a Senior Adviser for an organisational safety culture program in Capital and Coast District Health Board.

Following training in 2013, Jo has applied restorative practice to nurture a positive safety culture, support patients and families involved in adverse events and resolve bulling and conflict  in a number of health settings. She is currently working on a number of projects involving restorative practice and/or healthcare safety with the Ministry of Health, Health Quality and Safety Commission and the Accident Centre Cooperation. Jo has been researching safety for a number of years and has published and presented in international forums. Her PhD is focusing on how restorative practices might respond to healthcare harm and support resilient healthcare systems. She is a Research Associate with the Diana Unwin Chair of Restorative Justice and a Research Fellow Adjunct at the Collaborating Centres for Safe Healthcare, Victoria University of Wellington.