Refunds and Transfers

Find out how to transfer or cancel your International English Language Testing System test.

Cancellations and Refunds

To be eligible for a refund you need to notify us at least five weeks before the test date. If you notify us less than five weeks before the test, you will not receive any refund (unless you have a genuine medical reason). Please refer to the table below for the deadlines for each test.

If you are eligible for a refund, please complete the Request for Refund Form and email it to the IELTS Centre Coordinator. You will also need to provide an official bank statement (including your personal details and bank account number). Our finance department require this in order to process refunds.

If you do not come to the test on your scheduled date, you will not receive any refund, unless you can provide a medical certificate to show you were unfit to sit the test on that day. You will need to submit a completed refund request within 5 working days of the test.

An administration fee of 25% will be deducted from refunds.

Transferring your test date

If you cannot sit the test on the date you applied for and want to transfer to another date, you must notify us five weeks before the date of the test you have applied for. Your new test date must be within 3 months of the original one you booked for. Please complete the Request for Test Date Transfer Form and email it to the IELTS Centre Coordinator. There will be a $50 administration fee for the transfer. We will send you a payment link via email.

If you do not notify us five weeks before the date of the first test you will have to pay the full test fee for a new test. This rule applies regardless of when you applied for the test.

Refer to the test dates information for alternative test dates.

Deadlines for refunds and transfers

Test DateRefund and Cancellation Deadline
26 October 2019
(Nelson)
20 September 2019
23 November 201918 October 2019
7 December 20191 November 2019
18 January 202013 December 2019
1 February 202027 December 2019
7 March 202031 January 2020