After you’ve paid your fees

Find out what happens after you’ve paid your fees and what you need to complete to apply for a refund.

After you’ve paid your fees

It’ll take 4–6 working days to process your payment (longer if you’ve posted the payment to us). 

Once we’ve received the money and processed your payment, we’ll send you a Summary of Deposit by email. You can use this as proof of payment for your visa.

We can contact Immigration New Zealand on your behalf to give them your receipt information directly—if you’d like us to do this, email your Immigration New Zealand visa application number and the email address of the immigration officer dealing with your student visa application.

Getting a refund

You can get a refund before orientation (except for some placement and administration fees specified in Appendix D the University’s Fees Statute). After enrolment, refunds are subject to the conditions in the Statute.

To arrange a refund, email

A student enrolled in the Certificate in English Proficiency, who gives written notice of withdrawal within two
weeks of commencement of the programme, will receive a full refund of fees less and administration fee (if applicable).