Dr Richard Norman

Senior Lecturer,
Victoria Management School

Introduction

Senior Lecturer in Human Resource Management and Industrial Relations.

Richard is married to Janice Wilson. They have one son, Michael.

Music (playing clarinet and piano) is Richard's major non-work hobby.

A work related hobby is the use of free-form text databases and image databases to keep track of a large library of management related information.

Qualifications

PhD (Victoria University)

Master of Public Policy (Victoria University)

Bachelor of Arts (Victoria University)

Publications and Presentations

Articles

Norman, R. (2008). At the centre or in control? Central agencies in search of new identities. Policy Quarterly, Vol.4, Issue 2. pp33-38.

Norman, R (2008) How should State-owned Enterprises be governed? Prepared for Institute of Public Administration conference, to debate governance issues with the Minister of State Owned Enterprises)  Public Sector, Volume 30 (4), 36 – 41

Norman, R (2007) De-fragmenting E-Government in New Zealand. Case study about governance of e-government. Harvard Kennedy School of Government case library. 

Norman R, (2006). New Governance, New Dilemmas: Post-Reform issues in New Zealand’s Public Sector. Policy Quarterly, Wellington, Vol 2 (3) 24 – 31.

Norman, R., 'Recovering from a tidal wave: New directions for performance management in New Zealand's public sector', Public Finance and Management, 4, 3 (2004), pp. 429-447.

Norman, R., 'The Public Service Human Resource Framework: Providing glue without gumming up the system?', Public Sector, 27, 3 (2004), pp. 7-12.

Norman, R. and Gregory, R., 'Paradoxes and Pendulum Swings: Performance Management in New Zealand's Public Sector', Australian Journal of Public Administration, 62, 4 (2003), pp. 35-49.

Norman, R., 'Managing through measurement or meaning? Lessons from experience with New Zealand's public sector performance system', International Review of Administrative Sciences, 68 (2002), pp. 619-628.

Norman, Richard, 'Letting and Making Managers Manage the Effect of Control Systems on Management Action in New Zealand's Central Government', Public Sector, 24, 2, (2001), pp. 2-7.

Norman, Richard, 'The Peculiar Challenges Facing Public Sector Change Agents', Public Sector, 22, 4 (1999), pp. 16-19.

Stace, D. and Norman, R., 'Re-invented Government: The New Zealand Experience', Asia Pacific Journal of Human Resources, 35,1 (1997), pp. 21-35.

Norman, R., 'What Motivates Senior Public Servants?', Human Resources, Magazine of the New Zealand Institute of Personnel Management, (October 1997), pp. 3-6.

Norman, R., 'New Zealand MetService', New Zealand Strategic Management Journal, 2, 2 (Summer 1996), pp. 42-55.

Norman, R., 'New Zealand's Re-invented Government - Experiences of Public Sector Managers', Public Sector Management, Journal of the Institute of Public Administration of Canada, 7, 1 (1996), pp. 22-25.

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Books/Scholarly Editions

Norman, R.J., Tyson, J., and Westaway, J., The Integrated National Crime Information System (ANZSOG Case Programme, Australia/New Zealand, 2005).

Norman, R.J. and Platt, T., The New Zealand Customs Service: recruitment, selection and integrity (ANZSOG Case programme, Australia/New Zealand, 2005).

Norman, R., Obedient Servants? Management Freedoms and Accountabilities in the New Zealand Public Sector (Wellington, Victoria University Press, 2003), 256pp.

Conference Presentations & Conference Contributions

Norman, R (2009) New Zealand public management – tensions of a model from the 1980s. Presentation for the series ‘Building a 21st century public service’, held by the Institute of Policy Studies and Institute of Public Administration of New Zealand, Wellington, September 29.

Norman, R. Controlling or empowering?  (2008) New capability challenges for Central agencies. Presented at conference entitled ‘The Many Faces of Public Management Reform in Asia-Pacific, organised by the Asia-Pacific Governance Institute and International Public Management Network, Bangkok, Thailand, July 7-9.  Awarded best paper for the conference (from among 25 papers). 

Norman, R., and Gill, D. (2008). Budget Reform in New Zealand. A comparative case study for a workshop in The Hague, Netherlands, June 2008 in preparation for a book to be published by Edward Elgar Ltd. about budget reform in twelve countries.

Norman, R. (2008) Shaping the strategic centre. New capabilities for central agencies? Twelfth Annual Conference of the International Research Society for Public Management, Brisbane, Australia, 26 – 28 March, 2008

Norman, R (2008). At the centre or in control? Central agencies in search of new identities.  Presented at After the Reforms – a review of New Zealand’s public management reforms, twenty years on, Wellington, February 28-29.

Norman, R (2007) How should State-owned Enterprises be governed? (Speech for Institute of Public Administration of New Zealand conference, to debate governance issues with the Minister of State Owned Enterprises) 

Laking, R. and Norman R. (2006). Inside public sector reform: case studies from the Commonwealth Advanced Seminar. 2006 Biennial conference of the Commonwealth Association of Public Administration and Management (CAPAM), Sydney,

October 21-26. 

Norman, R. (2006) Steering without stifling? Dilemmas of delivering government services through ‘arms-length’ organizations. Presentation to International Association of Institutes and Schools in Administration (IASIA), Warsaw, Poland,

July 5 – 8.

Norman, R. (2006) ‘Managing for outcomes while accounting for outputs.’ Defining ‘public value’ in New Zealand’s performance management system. Conference about ‘A performing public sector’. The second transatlantic dialogue, organized jointly by the European Group of Public Administration (EGPA) and the American Society of Public Administration (ASPA), Leuven, Belgium, 1 - 3 June.

Norman, R. (2006). When the ‘for sale’ notices are withdrawn: How should State Owned Enterprises be governed? Paper for the Ninth International Research Symposium on Public Management Glasgow, Scotland, April 10 – 12.

Shand, D., and Norman, R. (2005). Performance Budgeting in New Zealand. Presentation for seminar organized by the International Monetary Fund (IMF) on performance budgeting, Washington, DC, December 8-9. 

Norman, R.  (2005) Dilemmas of New Governance. Post reform issues in New Zealand’s public sector. Presentation for British Public Administration Committee, Nottingham, England, September 5 – 7.

Norman, R., 'Pioneering accrual accounting and ouputs budgeting - the New Zealand experience', The Annual Conference of the Association of Public Policy and Management, (Washington DC, November 2003).

Norman, Richard, 'Letting and Making Managers Manage: The Effect of Control Systems on Management Action in New Zealand's Central Government', 22nd Annual Research Conference of the Association for Public Policy and Management, (Seattle, Washington, USA, November 2000).

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Published Conference Papers

Norman, R.J., 'Dilemmas of New Governance: Post reform issues in New Zealand's public sector', Conference of the British Public Administration Committee, (2005).

Norman, R.J., 'Performance Budgeting in New Zealand', International Monetary Fund, (2005).

Theses

Norman, Richard, 'Letting and Making Managers Manage in New Zealand Public Service'. (PhD)

Working and Occasional Papers

Norman, R. and Stace, D., The Rich Agenda of Public Sector Change (Sydney, Centre for Corporate Change, Australian Graduate School of Management, University of New South Wales, 1998), Paper 94, 32pp.

Norman, Richard, Accounting for Government - How New Zealand built an accounting system that tells the full story about a government's financial performance, (Victoria Link Ltd, 1997), pp.32.

Norman, R., Past Storms and New Horizons, in G. Elkin (ed), Human Resource Management In Action (Palmerston North, Dunmore Press, 1997) Case 11, pp. 55-85.

Edited Books

Norman R (May 2007) (editor) Shaping the Future. A record of legacies created by Sir Roy McKenzie, 52 pp. Published by Victoria University and the Rotary Club of Wellington.

Norman, R. (2008) Managing Performance – New Challenges for Central Agencies. The Case of New Zealand. Published in ‘Holy Grail or Achievable Quest. International Perspectives on Public Sector Performance Management. Published by KPMG International in association with the Commonwealth Association of Public Administration and Management, Institute of Public Administration of Australia, and Institute of Public Administration of Canada.

Chapter in Books

Christensen, T., Laegried, P., and Norman, R. (2007) Organising Immigration. A comparison of New Zealand and Norway.  Transcending New Public Management, Ashgate, Aldershot, United Kingdom, pp 111 - 133.

Norman, R. (2007) Performance Management Pitfalls and Public Sector Governance. Translated into French for publication in Emery Yves & Giauque David (Eds) (2007). Dilemmes de la GRH publique. Lausanne/Paris: Payot, pp 139 – 159.

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