Making an insurance claim
Make a claim on your Studentsafe–University policy.
If you’re on the Studentsafe–University policy, you might need to make a claim if you’ve:
- lost money after travel plans were disrupted
- had something stolen from you or broken in an accident
- had medical treatment.
Doctor’s appointments at Student Health Services are invoiced directly, so you don’t need to pay anything upfront, and you won’t have to make a claim.
See the full policy wording for details of everything that’s covered.
Making a claim
Download and fill in the claim form, sign it and post it to the address on the form along with any receipts or invoices. Keep a copy of your receipts and invoices for your own records.
You can also pick up a claim form from Victoria International.
An excess is the amount of the insurance claim that you have to pay.
Under Studentsafe–University insurance, you’ll pay:
- $100 excess on all personal property claims
- $200 excess for laptop computers
- no excess on medical claims.
For example: Your MP3 player is stolen and Studentsafe approves your claim. If the MP3 player costs $250 to replace, you’ll have to pay $100, and Studentsafe–University insurance will pay the balance of $150.
If the amount you’re claiming is less than the excess, you won’t receive any money.
For help, contact Victoria International.