Student services and support
Find out about the wide range of support available to Victoria students. If you run into a problem, whatever it is, there’s someone to help.
All services are run by friendly and experienced people who will provide you with information and guidance. Your student services levy helps to provide some of these services, so please use them when you need to. Most are available free of charge if you have a current Student ID card.
The Accommodation Service offers assistance in finding somewhere to live while you study, from Halls of Residence to advice on renting.
Not just for buying and selling textbooks, find a range of books to read for pleasure, plus a café, stationery and much more.
Vic Books is located in Easterfield building, the Hub, Kelburn campus and on the ground floor, Rutherford House, Pipitea campus.
Get help and advice for a head-start in your working life after graduation, plus find part-time work to help finance your studies.
The Chaplaincy provides spiritual, pastoral and practical support for Christian students and staff.
Victoria University has its own Community Police Liaison Constable who is available to talk informally with students or staff about crime or safety issues and, if necessary, refer you for more formal assistance.
The Constable can be contacted at the Wellington Central Police Station. You can also email the Constable email@example.com.
If you have a problem you need to talk through, the Counselling Service provides confidential support to help you.
This service provides advice and support to eliminate barriers for those at Victoria with disabilities.
There are three Early Childhood Education services for student use on the Kelburn Campus. There are also two other centres for staff and postgraduate students. High quality services are available for children 0-5 years on a part or full-time basis. Places are available throughout the year.
Get advice on managing your course fees, student loan and more.
A full range of health services is provided for Victoria students at two clinics:
- Mauri Ora, Level 1, Student Union Building, Kelburn campus
- Level 2, Railway Station West Wing, Pipitea campus
Victoria International provides advice and support to international students enrolled at the University.
Information Technology Services offers a range of IT services including PC Labs, internet, software, wireless, printing and system access.
Justices of the Peace can assist you with witnessing signatures, certifying documents, the witnessing of land transfer and other documents, and taking of declarations, affidavits or affirmations.
This service is available with the generous support of the Wellington Justices of Peace Association. No appointment required.
Justices of the Peace are available to staff and students at Pipitea and Kelburn Campuses.
- Pipitea campus, Room 113, Level 1, Railway West Wing, Tuesdays, 12–2pm, during Trimester 1 and 2
- Kelburn campus, Level 2, Victoria Info Ihonui, Central Library, Thursdays, 12–1pm
The Language Learning Centre offers up-to-date multimedia resources in all languages taught at Victoria. If English is not your first language the centre also has a wide range of resources to help you with your English.
Access over a million items—books, journals, audiovisual resources and computing services to help with your studies.
- Kelburn Library, phone +64-4-463 5249, email Library@vuw.ac.nz
- Architecture and Design Library, phone +64-4-463 6241, email Library-Architecture@vuw.ac.nz
- Commerce Library, phone +64-4-463 7495, email Library-Commerce@vuw.ac.nz
- Law Library, phone +64-4-463 6372, email Library-Law@vuw.ac.nz
- W.J. Scott Education Library, phone +64-4-463 9508, email Library-WJScott@vuw.ac.nz
Libraries can be called at any time during library opening hours.
Victoria's Māori community supports the success and achievement of Māori students at Victoria.
- Student Islamic Centre, 86 Fairlie Terrace, Kelburn campus
- Room 404, Railway West Wing, Pipitea campus
- Room VS 324, Vivian street, Te Aro campus
- Room 101A, Prefab building, Karori campus
Ngāi Tauira represents the interests of Māori studying at Victoria, with the aim of enabling tauira Māori to feel comfortable and culturally safe within Victoria’s academic environment.
Students who identify as Pasifika can get support in their time at Victoria.
Meet other students, engage in ‘active learning’ and get ahead in 100-level classes.
Willis Street Physiotherapy provide a Physiotherapy clinic at Kelburn campus and Pipitea campus. The clinic has expert physiotherapists providing treatment for pain, injury and discomfort.
Access the University’s gym and fitness classes and get fit at very competitive rates.
Facilities are located at the Recreation Centre, Kelburn campus and at Pipitea Fitness, Rutherford House, Pipitea campus. Email firstname.lastname@example.org or call +64-4-463 6614 for more information.
If there’s an issue with safety, conflict or misconduct, the Disputes Resolution Service is here to help solve it as early and informally as possible.
Students rate their experience of our functions, facilities and services through the Student Experience Improvement Survey.
Whether you’re having a problem, or want to get a head-start with study skills, individual assistance and workshops are offered to help you succeed in your study.
The Student Learning Support Service is located on the Kelburn campus, Level 0, Kirk Wing and on Pipitea campus, Level 2, Railway West Wing. Email us email@example.com or call +64-4-463 5999 for assistance.
Run by students, for students, Victoria University of Wellington Students’ Association (VUWSA) represents and advocates for you, to ensure you have a high-quality experience at Victoria.
Victoria Info Ihonui are places where you can ask questions and get general University help and directions. You’ll find them on Level 1 at the main entrance to the Hunter Building and at the Kelburn Library entrances on both Level 1 and Level 2 of the Hub. The friendly staff will make sure you get the information you need.