Student services and support
Find out about the wide range of support available to Victoria students. If you run into a problem, whatever it is, there’s someone to help.
All services are run by friendly and experienced people who will provide you with information and guidance. Your student services levy helps to provide some of these services, so please use them when you need to. Most are available free of charge if you have a current Student ID card.
Ask questions and get general University help and directions from Victoria Info Ihonui.
Find our friendly staff on Level 1 at the main entrance to the Hunter Building and at the Kelburn Library entrances on both Level 1 and Level 2 of the Hub.
The Accommodation Service offers assistance in finding somewhere to live while you study, from Halls of Residence to advice on renting.
Careers and course advice
Get help and advice for a head-start in your working life after graduation, plus find part-time work to help finance your studies.
Login to CareerHub to see the latest jobs, internships and careers news - including employer events and careers expos, get interview and CV tips, or book a careers advice appointment.
Whatever stage of your studies you are at, if you would like support in planning or changing your programme of study, help is available. Get in touch with your Faculty student and academic services office directly or contact us below.
Your faculty has staff to advise and assist you with admission requirements, degree planning, transfer of credit from other tertiary institutions, postgraduate enrolment and other issues that may arise relating to your studies.
There are three Early Childhood Education services for student use on the Kelburn Campus. There are also two other centres for staff and postgraduate students. High quality services are available for children 0-5 years on a part or full-time basis. Places are available throughout the year.
Victoria University has its own Community Police Liaison Constable who is available to talk informally with students or staff about crime or safety issues and, if necessary, refer you for more formal assistance.
Justices of the Peace can assist you with witnessing signatures, certifying documents, the witnessing of land transfer and other documents, and taking of declarations, affidavits or affirmations. No appointment required.
Level 2, Victoria Info Ihonui, Central Library, Kelburn campus (Thursdays, 12noon–1pm)
Room 113, Level 1, Railway West Wing, Pipitea campus (Trimester One and Two, Tuesdays, 12noon–2pm)
Disability service and support
This service provides advice and support to eliminate barriers for those at Victoria with disabilities.
Fees and finances
Get help and advice with Studylink, inland revenue, banks, personal and flat budgets, money stress and financial hardship.
Get information about fees, payments and student levies, as well as advice on dealing with StudyLink for Student Loans and Allowances.
General help and enquiries
Victoria Info Ihonui are places where you can ask questions and get general University help and directions. The friendly staff will make sure you get the information you need.
You’ll find them on Level 1 at the main entrance to the Hunter Building and at the Kelburn Library entrances on both Level 1 and Level 2 of the Hub.
Health, wellbeing and recreation
Willis Street Physiotherapy provide a Physiotherapy clinic with expert physiotherapists treating pain, injury and discomfort.
If you have a problem you need to talk through, Student Counselling provides confidential support to help you.
Mauri Ora, Level 1, Student Union building, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
139 Vivian Street, Te Aro campus
Karori Connect , WJ Scott Library, Karori campus
A full range of health services is provided for Victoria students at two clinics.
Access the University’s gym and fitness classes and get fit at very competitive rates.
Victoria International provides advice and support to international students enrolled at the University.
Victoria International (VI) is the office dedicated to supporting international students from orientation and enrolment through to graduation, providing advice as well as personal, cultural and academic support.
Learning and study support
The Language Learning Centre offers up-to-date multimedia resources in all languages taught at Victoria. If English is not your first language the centre also has a wide range of resources to help you with your English.
Meet other students, engage in ‘active learning’ and get ahead in 100-level classes. Visit the Student Learning office for more information or email us below.
Whether you’re having a problem, or want to get a head-start with study skills, individual assistance and workshops are offered to help you succeed in your study.
Strengthen your academic skills and access study help and tips with the StudyHub online resource library.
Library and IT services
Access over a million items—books, journals, audiovisual resources and computing services to help with your studies. Libraries can be called at any time during library opening hours.
Information Technology Services offers a range of IT services including PC Labs, internet, software, wireless, printing and system access.
Te Pūtahi Atawhai supports and advises Māori and Pasifika students to help them succeed by studying in a whānau environment and offering mentoring as part of the Te Pūtahi Atawhai community.
A kaupapa-based, on-campus whānau for students studying in the faculties of Science, Engineering, Architecture and Design.
Victoria's Māori community supports the success and achievement of Māori students at Victoria. The Māori at Victoria website provides information on Māori student services, support and spaces on campus, including whanau on campus and academic mentoring.
Te Herenga Waka Marae and Ako Pai Marae are part of the University’s commitment to te reo and tikanga Māori and are central for whānau on campus.
Students who identify as Pasifika can get support in their time at Victoria. The Pasifika at Victoria website provides information about Pasifika student services, support and spaces on campus, including academic mentoring, study spaces and Pasifika Haos.
Pasifika Haos is place of belonging for all Pasifika students on campus, run by a komiti of current students and staff, the space includes computer rooms, meeting rooms and a kitchenette, as well as the Pasifika Students’ Council office.
Refugee background students
A drop-in centre is available for refugee-background students to get academic assistance as well as to socialise with other students.
Room 1010, Level 10, Murphy building, Kelburn campus (weekdays, 4–6pm)
Room 112, Railway West Wing, Pipitea campus (Wednesdays, 3–5pm)
The Chaplaincy provides spiritual, pastoral and practical support for Christian students and staff.
There are currently 250 students registered with the Muslim Students' Association. The prayer rooms are in different locations across our campuses.
Student Islamic Centre, 86 Fairlie Terrace, Kelburn campus
Room 404, Railway West Wing, Pipitea campus
Room VS 324, Vivian Street, Te Aro campus
Room 101A, Prefab building, Karori campus
Ngāi Tauira represents the interests of Māori studying at Victoria, with the aim of enabling tauira Māori to feel comfortable and culturally safe within Victoria’s academic environment.
The Pasifika Students’ Council (PGSA) is committed to success, equity and equality for Pasifika students – advocating for and promoting a Pasifika voice at Victoria.
The Postgraduate Students Association (PGSA) is a student representative group that consults and supports all Victoria postgraduate students and also organises events to help you network with your fellow postgraduates.
Run by students, for students, Victoria University of Wellington Students’ Association (VUWSA) represents and advocates for you, to ensure you have a high-quality experience at Victoria.
If there’s an issue with safety, conflict or misconduct, the disputes resolution advisor can help solve it as early and informally as possible.