Student services and support

Find out about the wide range of support available to Victoria students. If you run into a problem, whatever it is, there’s someone to help.

All services are run by friendly and experienced people who will provide you with information and guidance. Your student services levy helps to provide some of these services, so please use them when you need to. Most are available free of charge if you have a current Student ID card.

Victoria info ihonui

Victoria Info Ihonui are places where you can ask questions and get general University help and directions. The friendly staff will make sure you get the information you need.

You’ll find them on Level 1 at the main entrance to the Hunter Building and at the Kelburn Library entrances on both Level 1 and Level 2 of the Hub.

Email info@victoria.ac.nz
Phone 0800 VICTORIA (842 867)

Accommodation

Accommodation Services

The Accommodation Service offers assistance in finding somewhere to live while you study, from Halls of Residence to advice on renting.

Level 2, 42 Kelburn Parade, Kelburn campus
Email accommodation@vuw.ac.nz
Phone +64-4-463 5896

Careers and course advice

Careers and Employment

Get help and advice for a head-start in your working life after graduation, plus find part-time work to help finance your studies.

Room 120, Level 1, Hunter building, Kelburn campus
Email careers-service@vuw.ac.nz
Phone +64-4-463 5393

CareerHub

Login to CareerHub to see the latest jobs, internships and careers news - including employer events and careers expos, get interview and CV tips, or book a careers advice appointment.

Course planning and advice

Whatever stage of your studies you are at, if you would like support in planning or changing your programme of study, help is available. Get in touch with your Faculty student and academic services office directly or contact us below.

Level 1, Hunter building, Kelburn campus
Email course-advice@vuw.ac.nz
Phone 0800 VICTORIA (842 867)

Faculty student and academic services office

Your faculty has staff to advise and assist you with admission requirements, degree planning, transfer of credit from other tertiary institutions, postgraduate enrolment and other issues that may arise relating to your studies.

Childcare

Early Childhood Services

There are three Early Childhood Education services for student use on the Kelburn Campus. There are also two other centres for staff and postgraduate students. High quality services are available for children 0-5 years on a part or full-time basis. Places are available throughout the year.

Nursery Crèche, 71 Fairlie Terrace, Kelburn
Toddlers Crèche, 67 Fairlie Terrace, Kelburn
Preschool Crèche, 69 Fairlie Terrace, Kelburn

Email victoriakids@vuw.ac.nz
Phone +64-4-463 5151

Community services

Community Police Liaison Constable

Victoria University has its own Community Police Liaison Constable who is available to talk informally with students or staff about crime or safety issues and, if necessary, refer you for more formal assistance.

Wellington Central Police Station, 41 Victoria Street, Wellington
Email ross.barnett@police.govt.nz
Phone +64-4-381-2001

Justices of the Peace

Justices of the Peace can assist you with witnessing signatures, certifying documents, the witnessing of land transfer and other documents, and taking of declarations, affidavits or affirmations. No appointment required.

Level 2, Victoria Info Ihonui, Central Library, Kelburn campus (Thursdays, 12noon–1pm)
Room 113, Level 1, Railway West Wing, Pipitea campus (Trimester One and Two, Tuesdays, 12noon–2pm)

Disability service and support

Disability Services

This service provides advice and support to eliminate barriers for those at Victoria with disabilities.

Level 1, Robert Stout building, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
Karori Connect, Panckhurst block, Karori campus

Email disability@vuw.ac.nz
Phone +64-4-463 6070

Fees and finances

Financial support and advice

Get help and advice with Studylink, inland revenue, banks, personal and flat budgets, money stress and financial hardship.

Level 1, Hunter building, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
139 Vivian Street, the Library, Te Aro campus

Email student-hardship@vuw.ac.nz
Phone +64-4-463 7474

Student Fees Advisors

Get information about fees, payments and student levies, as well as advice on dealing with StudyLink for Student Loans and Allowances.

Email student-finance@vuw.ac.nz
Phone +64-4-463 5484

Health, wellbeing and recreation

Physiotherapy clinic

Willis Street Physiotherapy provide a Physiotherapy clinic with expert physiotherapists treating  pain, injury and discomfort.

Mauri Ora, Level 1, Student Union building, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
Email info@physio.com
Phone 0800 VICPHYSIO (842 749)

Student Counselling

If you have a problem you need to talk through, Student Counselling provides confidential support to help you.

Mauri Ora, Level 1, Student Union building, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
139 Vivian Street, Te Aro campus
Karori Connect , WJ Scott Library, Karori campus

Email counselling-service@vuw.ac.nz
Phone +64-4-463 5310

Student Health

A full range of health services is provided for Victoria students at two clinics.

Mauri Ora, Level 1, Student Union building, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
Email student-health@vuw.ac.nz
Phone +64-4-463 5308

Victoria Recreation

Access the University’s gym and fitness classes and get fit at very competitive rates.

Mauri Ora, Level 1, Student Union Building, Kelburn campus
Level 2, Railway Station West Wing, Pipitea campus
Email recreation-centre@vuw.ac.nz
Phone +64-4-463 6614

International students

International student support

Victoria International provides advice and support to international students enrolled at the University.

Level 2, Easterfield building, Kelburn campus
Email vi-support@vuw.ac.nz
Phone +64-4-463 5350

Learning and study support

Language Learning Centre

The Language Learning Centre offers up-to-date multimedia resources in all languages taught at Victoria. If English is not your first language the centre also has a wide range of resources to help you with your English.

Level 0, von Zedlitz building, Kelburn campus
Email llc@vuw.ac.nz
Phone +64-4-463-5315

Peer assisted study support

Meet other students, engage in ‘active learning’ and get ahead in 100-level classes. Visit the Student Learning office for more information or email us below.

Email pass-studygroups@vuw.ac.nz

Student Learning

Whether you’re having a problem, or want to get a head-start with study skills, individual assistance and workshops are offered to help you succeed in your study.

Level 0, Kirk Wing, Kelburn campus
Level 2, Railway West Wing, Pipitea campus
Email student-learning@vuw.ac.nz
Phone +64-4-463 5999

StudyHub

Strengthen your academic skills and access study help and tips with the StudyHub online resource library.

Library and IT services

Library

Access over a million items—books, journals, audiovisual resources and computing services to help with your studies. Libraries can be called at any time during library opening hours.

Kelburn Library
Email library@vuw.ac.nz
Phone +64-4-463 5249

Architecture and Design Library
Email library-architecture@vuw.ac.nz
Phone +64-4-463 6241

Commerce Library
Email library-commerce@vuw.ac.nz
Phone +64-4-463 7495

Law Library
Email library-law@vuw.ac.nz
Phone +64-4-463 6372

W.J. Scott Education Library
Email library-wjscott@vuw.ac.nz
Phone +64-4-463 9508

IT services

Information Technology Services offers a range of IT services including PC Labs, internet, software, wireless, printing and system access.

Chat online with the ITS service desk
Email its-service@vuw.ac.nz
Phone +64-4-463 5050

Mentoring

Te Putahi Atawhai

Te Pūtahi Atawhai supports and advises Māori and Pasifika students to help them succeed by studying in a whānau environment and offering mentoring as part of the Te Pūtahi Atawhai community.

Level 2, Student Union building, Kelburn campus
Room 210 and 211, Level 2, Railway West Wing, Pipitea campus
Email te-putahi-atawhai@vuw.ac.nz
Phone +64-4-463 6974

Te Ropu Awhina

A kaupapa-based, on-campus whānau for students studying in the faculties of Science, Engineering, Architecture and Design.

Room 148, Level 1, Cotton building, Kelburn campus
Email teropuawhina@vuw.ac.nz
Phone +64-4-463 5987

Māori students

Māori at Victoria

Victoria's Māori community supports the success and achievement of Māori students at Victoria. The Māori at Victoria website provides information on Māori student services, support and spaces on campus, including whanau on campus and academic mentoring.

Marae

Te Herenga Waka Marae and Ako Pai Marae are part of the University’s commitment to te reo and tikanga Māori and are central for whānau on campus.

Te Herenga Waka Marae, 46 Kelburn Parade, Kelburn campus
Email marae-bookings@vuw.ac.nz
Phone +64-4-463 5282

Ako Pai Marae, 10 Donald Street, Karori campus
Email peihana.ruhe@vuw.ac.nz
Phone +64-4-463 9553

Pasifika students

Pasifika at Victoria

Students who identify as Pasifika can get support in their time at Victoria. The Pasifika at Victoria website provides information about Pasifika student services, support and spaces on campus, including academic mentoring, study spaces and Pasifika Haos.

Pasifika Haos

Pasifika Haos is place of belonging for all Pasifika students on campus, run by a komiti of current students and staff, the space includes computer rooms, meeting rooms and a kitchenette, as well as the Pasifika Students’ Council office.

15 Mount Street, Kelburn campus
Email pasifikahaos@gmail.com
Phone +64-4-463 6242

Refugee background students

Refugee drop in

A drop-in centre is available for refugee-background students to get academic assistance as well as to socialise with other students.

Room 1010, Level 10, Murphy building, Kelburn campus (weekdays, 4–6pm)
Room 112, Railway West Wing, Pipitea campus (Wednesdays, 3–5pm)
Email sara.kindon@vuw.ac.nz

Spiritual support

Chaplaincies

The Chaplaincy provides spiritual, pastoral and practical support for Christian students and staff.

Ramsey House, 8 Kelburn Parade, Kelburn campus
Ground Floor, Railway West Wing, Pipitea campus
Email anglican@vuw.ac.nz
Phone +64-4-463 5499

Muslim prayer rooms

There are currently 250 students registered with the Muslim Students' Association. The prayer rooms are in different locations across our campuses.

Student Islamic Centre, 86 Fairlie Terrace, Kelburn campus
Room 404, Railway West Wing, Pipitea campus
Room VS 324, Vivian Street, Te Aro campus
Room 101A, Prefab building, Karori campus

Email vicmuslimsclub@gmail.com

Student associations

Ngāi Tauira

Ngāi Tauira represents the interests of Māori studying at Victoria, with the aim of enabling tauira Māori to feel comfortable and culturally safe within Victoria’s academic environment.

42–44 Kelburn Parade, Kelburn campus
Email ngaitauira@vuw.ac.nz
Phone +64-4-463 9762

Pasifika Students Council

The Pasifika Students’ Council (PGSA) is committed to success, equity and equality for Pasifika students – advocating for and promoting a Pasifika voice at Victoria.

Email pasifikavuw@outlook.com
Phone +64-4-463 6242

Postgraduate Students’ Association

The Postgraduate Students Association (PGSA) is a student representative group that consults and supports all Victoria postgraduate students and also organises events to help you network with your fellow postgraduates.

Room 211, Student Union building, Kelburn campus
Email sue.kelly@vuw.ac.nz
Phone +64-4-463 6973

Victoria University of Wellington Students’ Association (VUWSA)

Run by students, for students, Victoria University of Wellington Students’ Association (VUWSA) represents and advocates for you, to ensure you have a high-quality experience at Victoria.

Level 4, Student Union building, Kelburn campus
Email kelburn@vuwsa.org.nz
Phone +64-4-463 6716

Student feedback

Student disputes resolution advisor

If there’s an issue with safety, conflict or misconduct, the disputes resolution advisor can help solve it as early and informally as possible.

Room 103, Robert Stout building, Kelburn campus
Email jackie.anderson@vuw.ac.nz
Phone +64-4-463-5023

Student experience improvement survey

Students rate their experience of our functions, facilities and services through the Student Experience Improvement Survey.

Email studentsurvey@vuw.ac.nz