Student Services Levy FAQs

What the Student Services Levy is, what it pays for, and how much your contribution is.

How much is the levy?

In 2016, the Student Services Levy (SSL) for Victoria University of Wellington (VUW) students is $718 for an internal student studying 25 points or more. In 2017, the SSL will be $730.50.

What services are included in the levy?

The SSL is used to fund services for students that are not covered by tuition fees, such as counselling, health services, financial advice and careers guidance, student advocacy, student publications and student representation.

The services funded by the SSL are:

a. Advocacy and legal advice

  • University resolution activities in relation to student complaints, disputes, appeals, pastoral (including accommodation) issues and academic disputes
  • VUWSA contract to deliver an independent advocacy service and train and support class representatives and Faculty delegates

b. Careers information, advice and guidance

  • Assisting students make study and career choices though career and course advice and assessment activities
  • Assisting with job applications, CV’s and interview skills

c. Counselling and pastoral care

  • Student counselling support students so they can succeed both personally and academically
  • Te Putahi Atawhai
  • Student support coordinators based at halls
  • Welfare services such as food bank delivery provided by VUWSA

d. Employment information

  • Information on jobs through publications, career expos, employer/industry presentations and through an online service called CareerHub

e. Financial support and advice

  • Assisting students with budgeting and Studylink issues
  • Administering the Hardship Fund

f. Health services

  • Victoria’s Student Health service aims to keep students healthy so they can achieve well academically
  • Disability Services work alongside students with temporary and ongoing impairments to ensure they are able to fully engage and achieve in their studies

g. Media

  • A weekly Salient magazine is published and circulated by VUWSA and is produced entirely by students
  • Salient FM is a student-run radio station

h. Childcare services

  • Early Childhood Services provide up to 72FTE places for children of Victoria students

i. Clubs and societies

  • Supporting over 130 political, cultural, sports, faith-based and academic clubs and societies on campus
  • Providing meeting rooms, activity spaces and resources, training programmes and advice on club financial management

j. Sports, recreation and cultural activities

  • Services operate largely from the Hub and the Recreation Centre
  • Offering sports leagues, tailored fitness and other programmes, recreational facilities and venues for student events and activities

Can I borrow the levy on the Student Loan?

Yes, because it is a compulsory levy.

Do all students (full-time and part-time) pay the Levy?


Do distance students pay the Levy?

Distance learners pay a discounted rate of $359 in 2016. Distance learners in 2017 will pay $365.25.

What about students who are only enrolled in the third trimester?

Students enrolled in the third trimester only will be able to claim a two-thirds refund.

What about students who are only enrolled in the first trimester?

Students enrolled in the first trimester are eligible to access the services listed below for the entire academic year (ie. February to February).

Will I receive a refund for the Levy if I withdraw from study?

If you withdraw fully from university within the first two weeks of your first term you will get a fees refund and a refund on the Student Services Levy.

Does the student association have a role in providing services?

VUWSA has been contracted to provide some services for the University (including student advocacy, student representation and student media). These are funded from the SSL. VUWSA provides them to all students, whether the students are members of VUWSA or not.

Do students have input into the way their money is being spent?

The University is committed to ensuring that students still have a say in how their money is spent, and we work in partnership with student groups, including VUWSA, PGSA, Pasifika Students Council and Ngai Tauira, to ensure consultation occurs. Students may be interested in the report below that provides details of services provided by the levy and the related expenditure for 2015. This information is intended to provide context for an understanding of the levy utilisation.

Download the Student Services Levy Report for more information.

How much is the Student Service Fee per student?

The total compulsory Student Service Fee (Student Service Levy plus Student Assistance Levy) in 2015 was $728 which translates to $710 per equivalent full-time student.

Do you have any more questions?

If you have any questions about this, email