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Course description

INFO 560 focuses on information-seeking behaviours in an archival context, and the principles, design, and implementation of access and outreach services in an archives. Topics covered are: the information needs of the major user groups including historians, genealogists, and school children; remote and on-site reference services that meet the needs of various user groups; user education; public programming and exhibitions; outreach; and archival advocacy.

Learning objectives

The goal of this course is to develop a sound understanding of the theories and methods pertaining to serving the public and promoting archives. By the end of the INFO 560, students should have:

1. An understanding of the information needs and information-seeking behaviour of different types of archival users.
2. Knowledge and understanding of the procedures and standards of public service including orientation sessions.
3. An awareness of the principles, design, implementation, evaluation, advocacy, ethics of access and outreach services in an archival setting.
4. Knowledge of issues related to the use of archival material, such as the tension between privacy and access.

Schedule (not offered in 2012)

Week	Topic
1	Introduction; Code of Ethics and public programmes
2	Access and archives
3	Public programming and archival exhibitions
4	Information-seeking behaviour
5	The users of archives: Historians
6	The users of archives: Geneologists
7	Archival reference: The reference interview
8	The changing face of archival reference
9	School children in an archival setting
10	Barriers to access: Balancing privacy and access to information
11	Reference service in New Zealand
12	Evaluation

Assessment (taken from 2011)

For all further details, including breakdown of marks, requirements, and submission details, you should refer to the 'Assessment' section on Blackboard.

Assignment	Date due	Value	Length
1. Exhibition review	see Blackboard	30%	see Blackboard
2. Observation and critique of archival orientation session or a reference exchange	see Blackboard	30%	see Blackboard
3. Take home exam	see Blackboard	35%	see Blackboard
4. Participation	see Blackboard	5%	n/a