Stubbe, Maria and Pascal Brown (2002). Talk That Works: Communication in Successful Factory Teams: A training resource kit. Wellington: School of Linguistics and Applied Language Studies, Victoria University of Wellington.
Talk that Works is a flexible training resource for:
- exploring the communication strategies used in effective multicultural workplace teams, and/or
- learning about the discourse features of spoken English in typical New Zealand factories.
This resource kit will be of interest to workplace trainers, English language teachers, human resources professionals and others involved in the development of workplace language, literacy and communication skills.
The kit includes a video and a handbook for teachers/trainers:
Video (37 minutes running time)
Part I: a 10-minute video sequence introducing four key elements of effective communication in multicultural factory teams;
Part II: five repeated sequences from the main video and a selection of 14 unscripted interview and interaction clips, suitable as stimulus materials for language teaching and communication training.
Transcripts of the spoken and written texts on the video, explanatory notes for teachers/trainers, and suggestions for using the materials.
The video and accompanying handbook are based on actual footage of workplace interaction and interviews with factory staff. These recordings were collected by Maria Stubbe and Pascal Brown as part of a Language in the Workplace action research project on communication in multi-cultural factory teams.
To order, contact the LWP Webmaster.
View handbook cover
View video cover