Information Technology Services

My wireless card isn't detecting anything
I'm getting a weak signal
Is my VUW password encrypted when I enter it into the wireless authentication page and the Secure access page?
Can I do internet banking or other important stuff on the wireless?
My device automatically picks up a network that I don't wish to use
My device takes a long time to connect
Can I print via wireless?
Can I ask for a wireless area to be added?
What is cafenet?
When I open a browser I am not asked to authenticate
My connection seems slow
I've moved nearer to another Access Point but still seem to be connected to the one further away where I was before
How do I know if there is a wireless card on my laptop?

My wireless card isn't detecting anything

Make sure that the wireless connection has not been disabled, to do this go to Network Connections, right-click on the wireless network and select Enable. Make sure you're in an area that has wireless coverage.

External software switch

Some wireless cards use additional software for configuring their wireless.

Sometimes software of this kind may contain another switch to activate your wireless card.

Toshiba Config Free: Double click the Toshiba config free wireless icon on your system tray (bottom right hand corner) turn on the switch located on the first page that appears.

Dell: This applies to most recent dell laptops. Right-click the dell configuration icon on the system tray (bottom right hand corner), select the wireless menu and switch the setting to "Always On"

External hardware switch

Some wireless cards use a hardware switch, check around your laptop to see if there is a switch you can turn on that depicts an antennae with radio waves.

External keyboard switch

Some wireless keyboards have a key assigned to enable wireless. This is usually enabled by holding the Function Key on the laptop.

Make sure that your wireless card is installed and fully operational, reinstall your wireless card driver, restart your computer and try again. Make sure that your wireless card uses the latest driver, this can be found by using either windows update or going to the manufacturer's website.

I'm getting a weak signal

You may be too far away from a coverage area, try moving around to see if your signal strength improves.

Is my VUW password encrypted when I enter it into the wireless authentication page and the Secure access page?

Yes it is.

Can I do internet banking or other important stuff on the wireless?

At your own risk. Wireless is inherently an insecure mode of communication as you can never see who is hiding around the corner trying to intercept your traffic. However banks and other secure sites do set up a private tunnel when you connect to them which should protect your traffic. You can usually tell if the connection is secure when the web page starts with https:// rather than http:// (s for secure!). However the university takes no responsibility for data safety when you are browsing the web. When you connect to the secure network via the welcome page, all your traffic is encrypted.

My device automatically picks up a network that I don't wish to use

There are two main ways of resolving this issue:

Changing the Priority

Go into the properties of your wireless connection and select the wireless tab. Select the network that you are having issues with and click the down arrow or move down button next to the list to lower its priority.

Automatic Connection

Go into the properties of your wireless connection and select the wireless tab. Select the network that you are having issues with and click Advanced. Choose "Connect to this network on demand" or Un-tick the box "Connect to this network when it is in range"

Alternatively; if to you would like to automatically connect to a certain network automatically, increase the priority of the network or choose "Connect to this network when it is in range" under "Advanced".

My device takes a long time to connect

Your personal internet security software or firewall may be affecting the response time in which your laptop connects with the wireless. To increase the response time you may need to reduce the security or disable the firewall. Disabling firewalls or internet security is not recommended.

There may be too many people connected to the same access point, try connecting from another area around campus.

Can I print via wireless?

Wireless printing is available from this URL:  https://wifiprint.student.vuw.ac.nz/cps/

Can I ask for a wireless area to be added?

Contact your school administrator who in turn can apply to ITS. We usually try to include areas where there is a gathering of users, eg. lounges, meeting rooms, postgrad study areas.

What is cafenet?

cafenet is a public internet service provided by Citylink. Anyone can use this network provided you open an account with Citylink. This can be done by connecting to the cafenet network.

When I open a browser I am not asked to authenticate

You may not have logged out from your web session last time and be reconnecting before our user timeout has disconnected you. Always log out from each session for your own security. The logout button can be found on the welcome page http://www.victoria.ac.nz/wirelessvic.

My connection seems slow

Wireless is a shared media. This means each Access Point has a fixed amount of bandwidth. You share this with all others connected to the same access point which means at peak use times your access speeds may be compromised. If you think too many people are connected in your area, we advise that you move to another area.

I've moved nearer to another Access Point but still seem to be connected to one further away

When your signal is degraded by moving too far from an Access Point, you should be handed over to another one with a better signal strength. This handoff is carried out by your laptops radio card, not the Access Point. We can only advise you disable and re-enable your card in this case.

How do I know if there is a wireless card on my laptop?

Look around your laptop for any symbol that depicts an antennae and radio waves. Some cheaper, economical laptops may have a wireless icon present but contain no wireless card. It is best to check with your Laptop provider first.