Mon: 2.00 - 4.00pm
Wed: 10am - 12pm
Thu: 2.00 - 4.00pm
Ph: +64 4 463 9458
Fax: +64 4 463 5056
* Please note that insurance office hours are subject to change without notice. We recommend you call before coming in person.
You can find out more information from the Studentsafe website.
Search all FAQ's or ask us a question here:
International students must have current and appropriate medical and travel insurance while studying in New Zealand. Insurance must comply with the guidelines set out in the Code of Practice for the Pastoral Care of International Students (The Code) and, at a minimum, also include cover for personal effects, mental illness, optical, and loss of baggage and other personal effects. Our preferred insurance policy, StudenSafe, meets the University's requirements.
Immigration New Zealand requires full-fee paying international students to hold acceptable medical and travel insurance as a condition of their student visa. You must hold acceptable insurance from the date of your enrolment until your visa expires unless you depart New Zealand earlier. If you allow your insurance policy to lapse during this time, you may be in breach of your visa conditions which may render you liable for deportation or result in future visa applications being declined. For more detailed information, please search from here
To extend your insurance policy, please email email@example.com
Single student annual premium
One trimester study abroad or exchange student
Family (student + one) annual premium
Family (student + two or more) annual premium
Study Abroad and Exchange students will be insured for the duration of their enrolment period.
Students commencing a degree programme in Trimester 1 will be charged for 12 months of insurance i.e. until February of the following year. Students commencing a degree programme in Trimester 2 or 3 you will be charged for insurance up until February of the following year. After that, you will be charged for a full year of insurance at the beginning of each academic year.
Students completing study at the end of Trimester 1 or who withdraw from the University must contact the Insurance Advisor at Victoria International. Your insurance will not be cancelled automatically.
Masters by Thesis students are charged for insurance for 12 months at a time. The insurance policy is renewed on a 12 month cycle.
PhD students are charged for from the first enrolment date until 31st December of that year.
International students studying on the Vic OE Programme for one or two semesters will not be covered during a semester away on student exchange. We highly recommend you purchase additional travel and medical insurance to cover you during this time. You do not have to keep your Studentsafe policy while you are away, however, the policy will not be cancelled automatically and you will be charged as usual. To cancel your policy you must contact the Insurance Advisor at Victoria International before leaving for your semester on exchange.
If your spouse/partner or children accompany you to New Zealand you can choose to insure them under your Studentsafe University policy. Contact the Insurance Advisor at Victoria International for an application form. A family policy can cover your partner, e.g. husband/wife, boyfriend/girlfriend and/or dependent children under 18.
If your children enrol as international students at a New Zealand school, the school will require them to have insurance that meets the guidelines of The Code. Studentsafe-University family insurance is an easy and affordable way of making sure your children have appropriate cover. The Insurance Advisor can provide a letter of confirmation for the child's school if necessary.
Insurance for other family members is not compulsory; however, we highly recommend it, especially if your family is not eligible for public health benefits.
Pre-existing medical conditions: If you have a pre-existing medical condition, you can apply for approval of cover as some pre-existing conditions may be considered. Please contact the Insurance Advisor at Victoria International to request a Medical Risk Assessment Form.
Contraception appointments and prescriptions.
Pregnancy, Childbirth and abortion.
Medical Check-up for Immigration.
Car Insurance: It is important to arrange appropriate car insurance if you plan to own a car while in New Zealand.
You can find out how to make a claim here.
Students covered by an approved alternative insurance policy are solely responsible to keep the policy up-to-date. Each time you renew your policy you must bring a copy of your updated insurance certificate to the Insurance Advisor at Victoria International.
The minimum duration of your insurance cover must be the length of your current enrolment period. You must have continuous insurance throughout your degree, even if you plan to go home for a holiday.
Students who do not show your updated approved alternative policy will be automatically enrolled with Studentsafe insurance and required to pay the appropriate premium.
Check whether your alternative insurance policy is approved here.
The following insurance policies in this list are non-compliant with the Code of Pastoral Care for International Students and will not be approved as an alternative insurance policy. In this case, you must purchase Studentsafe University Insurance, as all international students are required to have an approved insurance policy before completing enrolment at the university.
Most international students are not entitled to publicly funded health services while in New Zealand. Full details on entitlements to publicly funded health services are available through the Ministry of Health.