Key strategies and operational tactics for continually improving and managing the quality in, and the environmental impact of, manufacturing and service organisations. The course examines why businesses have adopted these strategies, and how they operationalise them to achieve long-term sustainability.
Taught by the School of Management, part of the Faculty of Commerce
This course is not offered in 2016.
J.R. Evans & W.M. Lindsay, Managing for Quality and Performance Excellence, 2011, 8th edition, Cengage Learning. Available from VicBooks, Pipitea.