Key strategies and operational tactics for continually improving and managing the quality in, and the environmental impact of, manufacturing and service organisations. The course examines why businesses have adopted these strategies, and how they operationalise them to achieve long-term sustainability.
Taught by the School of Management, part of the Faculty of Commerce
J.R. Evans & W.M. Lindsay, Managing for Quality and Performance Excellence, 2011, 8th edition, Cengage Learning. Available from VicBooks, Pipitea.
Coordinator: Robert Cavana.
Teaching dates 3rd March 2014 - 20th April 2014
Teaching dates 5th May 2014 - 8th June 2014